SLIST Refund & Returns Manifesto – The Short Version

We don’t do refunds or returns.
We’re an underground culture movement — not a big box store or a huge corporation with an insurance policy for refunds.

That said, we want you to stay connected to the movement. If something goes wrong, we’ll try to make it up to you with an exchange of equal value — usually in the form of event tickets.

Read the full policy below for details.

Refund & Returns Policy

Last updated: August 9, 2025

Every purchase you make with SLIST fuels the movement — covering not only production costs but also the preemptive investments we make in advertising, promotion, and community-building. Because of this, all sales are final and treated as contributions toward sustaining SLIST.

We do not offer refunds or returns under any circumstances, including but not limited to:

  • Event cancellation for any reason
  • Schedule changes
  • Change of mind or personal circumstances
  • Merchandise sizing, color, or style preferences

We actively encourage prospective guests to check out the lineup for a given event on social media, listen to the artists’ catalogues, and take any other diligent measures to ensure that our events are to their liking. Know what you are getting into.

1. No Refunds, No Returns

Once payment is processed, your order is considered complete. Funds are often allocated immediately to cover promotional and operational costs, so they cannot be returned.

2. Exchanges for Equal Value

While we cannot issue cash refunds, we will consider offering an exchange of equal value at our discretion, typically in the form of SLIST event tickets, in situations such as:

  • Product arrives damaged or defective
  • Event is postponed or significantly altered
  • We determine there’s been an error on our part

3. How to Request an Exchange

If you believe you qualify for an exchange:

  • Contact us within 7 days of receiving your item or learning about the event change.
  • Email saimon@slist.net with your order number, details, and any relevant photos for merch issues.
  • We’ll review your request and let you know if an exchange is approved.

4. Digital Products & Event Tickets

  • Event tickets are valid only for the date and time specified, unless exchanged under this policy.
  • Digital products (if offered) are delivered instantly and cannot be refunded or exchanged once accessed.

5. Contact

support@slist.net

All sales are final. Every purchase is donation-like contribution for keeping SLIST alive.